0208 050 7653

Frequently Asked Questions

Getting a quote

Are your quotes free?

Absolutely! Our quotes are completely free and there is no pressure or obligation to proceed further.

How long does it take you to quote me?

We provide quotes via email within 24 working hours from receiving your form, often sooner. During exceptionally busy periods this may take longer. If you haven’t heard back from us within 24 hours, please drop us a message just in case something has gone missing along the way.

How long are your quotes valid for?

The market price of cars is constantly changing, but we’ll honour our quotes for 10 calendar days.

Do you need to see my car before quoting?

In most cases, we are able to provide an accurate price based on the information you provide in our valuation form. In some cases we may ask for photos, which you can email to sales@wiselysold.com

Am I guaranteed to receive the price you have quoted?

As long as your car is as described when we collect it, you’ll receive exactly what we’ve quoted. Unlike some online services, we wouldn’t expect a 10 year old car to look like it has just left the showroom and make deductions for every tiny blemish. As such, in the majority of cases we are able to honour the price we quote. Here’s a guide to show you how some more serious unexpected findings could affect the price:

Example Car Value:

£10,000

£50,000

Mileage over 1,000 miles higher than provided

10p per mile

40p per mile

Scratches that have gone through the paintwork

£50 per panel

£200 per panel

Surface scratches which have not gone through the paint

No deduction

No deduction

Dents (larger than a 2p coin) which have not damaged the paint

£50 per panel

£200 per panel

Dents (smaller than a 2p coin) which have not damaged the paint

No deduction

No deduction

Scuffed alloy wheel

No deduction

£100 per wheel

Tyres - bulged, cut, punctured or carrying less than 3mm of tread

Trade price of tyre

Tyres can range from £50 to £250

Windscreen - cracked or has a chip (larger than a 2p coin)

Trade price of a windscreen

(or get it repaired under insurance before collection!)

Spare key missing

Replacement price

Remote keys can cost upwards of £100 to replace

If there’s any damage or problems with your car which you’re worried might affect the price, simply drop us an email at sales@wiselysold.com

Do you negotiate?

Making the motor trade more transparent and honest is one of our biggest goals. As such, we operate a no-haggle, no-hassle policy which means our first price is our best price. This keeps things fair for everyone.

Selling to us

I want to proceed, what next?

Great! Simply give us a call or reply to your quote email. We’ll ask you to scan/photo over a few things such as your V5 Logbook and a Proof of ID, and we’ll arrange a convenient time to collect.

How soon can you collect?

We offer a free collection service and are usually able to collect within 48 hours.

Note - if you have a private number plate which you’d like to keep, we can’t arrange collection until you’ve received a replacement V5 Logbook from ​ the DVLA. You can apply for a retention here

How much do you charge?

We have a simple fixed fee of £199 which is payable on a “no sale, no fee” basis. It is shown on all our quotes and, to make things easier, is simply deducted from the payment we send.

Example - if you received a quote for £20,500, you’ll receive a net payment of £20,301 from us.

How quickly will I receive my money?

Payment is made once one of our team is on site to collect your car. Unlike other services, we use an instant payment service to ensure that your money reaches you before you hand over the keys.

Other questions

I owe finance on my car. Can you still buy it?

Yes! Whether you're in positive or negative equity, we are well versed in dealing with finance settlements. You can rest easy knowing everything has been paid correctly. In positive equity situations, we will settle the finance directly with your finance provider and transfer you the balance. In negative equity situations, you will need to transfer the necessary over-payment to us first.

I've agreed to part exchange with a dealer. Is it too late to get more?

No! Your car belongs to you until the day you part exchange, so if we can get you a better price then all you need to do is call the dealership and tell them you will no longer be part exchanging.

Will you buy any car?

We specialise in buying cars under 6 years old which have less than 60,000 miles. However, we can usually help regardless of the age, mileage or condition of your car.

The owner of a car has passed away. Are you able to help?

Yes. We are regularly called upon to deal with the sale of cars following bereavement. You can trust us to approach the matter sympathetically and provide a painless process, allowing you to concentrate on the more important things.

Note - we’ll need a copy of the Death Certificate and an authorisation letter from the Estate’s solicitor (if applicable).

Who owns Wisely SOLD?

We are a small but growing team based in London. We are independently owned and are not affiliated with any other companies.

How do Wisely SOLD make money?

We charge a fixed fee of £199 inc vat which is only payable if you proceed with a sale. It's simple, transparent and we're confident we will save you money compared to other methods of selling your car. We don't own expensive showrooms or offices, so we keep our overheads right down and pass the savings onto our clients.

Testimonials

"The Wisely SOLD team were incredibly helpful. Arthur explained what was required regarding all the paperwork and funds transfers, and the sale was very efficient from start to finish. I was very satisfied with the whole process!"

2014 MINI Cooper

Nicola,  Cambridge

2014 MINI Cooper

"Made a good offer, clear process and instructions, efficiently executed. It was all very straightforward, no hassle, excellent service"

2014 BMW 320i M Sport Touring

Danielle,  Hampstead, London

2014 BMW 320i M Sport Touring

"The communication was fantastic, and thank you for such a friendly prompt service!"

2013 Jaguar XKR Convertible

Sarah,  Hertfordshire

2013 Jaguar XKR Convertible

SOLD and collected within 7 days

"I wish to thank you for a very professional service throughout, and for the better price than what I was offered as part exchange. I will definitely use you again. Thank you"

2014 BMW M4 Coupe

Hugh,  Wales

2014 BMW M4 Coupe

RECEIVED £500 more than from their local BMW dealership in part exchange

Keep up to date with the latest news from Wisely SOLD